Data protection statement

Data protection on our website/ in our apps

In the following we inform you of the type, scope and purpose of collection and use of personal data at our website. We are guided by the content of the EU General Data Protection Regulation (GDPR) because the data protection regulations of the German Teleservices Act (TMG) no longer apply as of 25.05.2018.

Data protection notice

The authority responsible for data processing is on this website is:

 

Trützschler GmbH & Co. KG
Textilmaschinenfabrik
Duvenstraße 82-92
41199 Mönchengladbach, Germany
Postfach: 41 01 64
Tel.: +49 2166 607 0
Fax.: +49 2166 607 405
E-mail: datenschutz@truetzschler.de

 

The responsible authority is the natural or legal entity which decides on the purposes and means of processing personal data (e.g. names, e-mail addresses etc.), either alone or together with others. You of course have multiple personal rights with which we will gladly comply:

 

·        Information: We attend to our obligation to disclose information in this data protection declaration.

·        Rectification: You can request the rectification of incorrect data.

·        Erasure: You can request the erasure of your data if the multiple exceptions of the GDPR are not effective.

·        Restriction of processing: You can request that your data no longer be actively used (e.g. if you doubt that the data is correct).

·        Right to object to our "legitimate interests": If, in your individual case, there are predominant interests which outweigh our operational interests, you have the right to object to processing.

·        Data portability: If you actively provide data, and (a) your consent or (b) our contractual relationship constitutes the legal basis for processing, you can request that we submit this data to you in electronic form.

 

Contacting us regarding data protection

You are welcome to contact us regarding data protection questions. The following two options are available, among others:

 

Do you have general questions or concerns about data protection?

Then send us an e-mail at datenschutz@truetzschler.de

Your e-mail will be forwarded to special employees in our company. Thus, we can support you quickly and unbureaucratically.

 

Would you like to contact our data protection officer directly?

Then send him/her an e-mail at datenschutz@truetzschler.de

 

Your concern will be treated confidentially. Our data protection officer is not responsible for fulfilling your specific concern (information, etc.); rather, he/she is available to you for your confidential questions and general legal issues.

 

Your right to object to data protection matters

As per Article 77 of GDPR you have the right to lodge a complaint with the respective data protection authority. The contact details are as follows:

 

LDI NRW
Kavalleriestr. 2-4
40213 Düsseldorf
GERMANY
Tel. +49-211-38424-0
www.ldi.nrw.de

 

You are welcome to contact us first before you report to the regulatory body. If we are not able to help you further, you can still contact the regulatory body subsequently.

 

Retrieving information from the website

In the process of normal "surfing" on our website, the following data are collected and used in your interest to make websites available:

 

·        Date and time (This allows us to assign a time and use it to localize technical problems, for example.)

·        IP address (Collection of the IP address is necessary for the web server to send you the desired data.)

·        The requested data (Which file do you request? In which subdirectory is it located?)

·        The port through which you request the data (This information is automatically sent by your browser. The desired websites are received via this port.)

·        The referring website (Some browsers also send the URL of the previously used website with each retrieval.)

·        Name of the browser used by you to surf the Internet (This information is automatically sent by your browser. We may use this information to present the contents in the most visually appealing way. Your browser may also send other information, e.g. through installed programs.)

·        The status of the request (Here we can see whether the desired website exists and has been successfully delivered to you.)

·        Miscellaneous: For the sake of completeness it should be mentioned that your browser may send additional data to our web server (browser name, screen resolution, etc.). Naturally, we have no influence on this.

 

The data described above is only stored for fractions of a second in the main memory of the web server. This process is technically absolutely necessary in order to make a website available, which is why we have a "legitimate interest" within the meaning of Article 6 (1f) GDPR. The web server is located at a European operator. Due to the nature of the Internet, this data is inevitably processed on a large number of servers until your enquiry reaches our web server; it can therefore also be collected and used in "third countries" (e.g. the USA). Our company has no influence whatsoever on this process. The above data is additionally stored in the form of log files for a limited period of time in order to analyse possible technical problems (or hacker attacks). We keep these log files for 5 days. If there are no problems (or hacker attacks), then nobody looks into these files. These log files are important in order to prove the criminal behaviour to the prosecution authorities; in this respect we have a "legitimate interest" in the sense of Article 6 (1f) GDPR.

 

Cookies

Some of the Internet pages use so-called cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our services more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies”. They are automatically deleted after your visit. Other cookies remain in your device until you delete them. These cookies enable us to recognise your browser on the next visit. You can configure your browser to inform you about the use of cookies and only allow cookies in individual cases, accept cookies for certain cases or generally exclude them, as well as to enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website. Cookies which are necessary to allow electronic communication or to provide certain features you wish to use (e.g. the shopping cart feature) are stored pursuant to Article 6, (1), lit. f of GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of his services. If other cookies (e.g. cookies used to analyse your surfing behaviour) are also stored, they will be treated separately in this privacy policy.

Analytical tools

For our company it is of great importance to continuously improve our products and services. For this reason, we are interested in checking user behavior to make you better offers in the future. In our apps we use Google Firebase for the analysis of user behaviour, based on the legal basis Article 6 (1f) GDPR legitimate interest. Our legitimate interest, as described above, is to continually improve our products and services.

On our websites we use Google Analytics for analysis, also based on Article 6 (1f) GDPR - legitimate interest.

Use of digital solutions

Purpose of the services offered

My Mill

My Mill offers you a transparent view of your entire spinning mill and helps you with the digital transformation of your processes.

 

My Production

My Production offers you the possibility to be informed about your products, regardless of places and time zones.

 

My Wires

When you use My Wires, you are always informed about the condition, service and maintenance of your clothings. You have the possibility to log in via app or on the website.

 

Legal foundation for the processings

The legal foundation is based on article 6, paragraph 1b – Terms of use.

 

Downloading the app

When downloading the app, the information required is transmitted to the App Store / Play Store, i.e. in particular the email address and password of your account, time of download and the individual device ID. However, Trützschler has no influence on the collection of these data. Without your explicit consent or without legal basis, your personal data will not be forwarded to any third party that is not involved in the implementation of the contract.

Categories of recipients

Your data can be viewed by the persons in charge within the Trützschler Group because we, as the contact person, have access to your data. Since Microsoft acts as a host for us, there is the possibility of insight into your data. It is also possible that our service provider, who is responsible for development, support and troubleshooting, may view your personal information.

Transfer of personal data to a third country

Transfer to a third country is not planned. The server is located at a European operator. Due to the nature of the Internet, this data is inevitably processed on a large number of servers until your enquiry reaches our server; it can therefore also be collected and used in "third countries" (e.g. the USA). Our company has no influence whatsoever on this process.

 

Erasure

If you make a request for erasure, we will pursue this after a period of 6 months.

We also reserve the right to delete your account after 6 months of inactivity.

 

Obligation to provide information when collecting personal data

according to Article 13 GDPR (DSGVO)

 

1.)   Name and contact details of the person responsible

Trützschler GmbH & Co. KG

Duvenstr. 82-92

41199 Mönchengladbach

Tel.: +49 2166 607 0

 

2.)   Contact details of data protection officer

 

DAWOCON GmbH

Dellbrücker Hauptstr. 27

51069 Köln

Tel.: +49 221 68 00 37

 

3.)   Purpose of processing

 

My Mill

My Mill offers you a transparent view of your entire spinning mill and helps you with the digital transformation of your processes.

 

My Production

My Production offers you the possibility to be informed about your products, regardless of places and time zones.

 

My Wires

When you use My Wires, you are always informed about the condition, service and maintenance of your clothings. You have the possibility to log in via app or on the website.

 

4.)   Lawful basis for processing

 

The legal foundation is based on article 6, paragraph 1b – Terms of use.

 

5.)   There is an automated decision making, including profiling, in accordance with Article 22 (1 and 4)

 

We do not make automated decisions.

 

6.)   Categories of recipients

 

Your data can be viewed by the persons in charge within the Trützschler Group because we, as the contact, have access to your data. Since Microsoft acts as a host for us, there is the possibility of insight into your data. It is also possible that our service provider, who is responsible for development, support and troubleshooting, may view your personal information.

 

7.)   Transfer of personal data to a third country or to an international organisation, including the indication of the third country or the respective international organisation

 

Transfer to a third country is not planned. The server is located at a European operator. Due to the nature of the Internet, this data is inevitably processed on a large number of servers until your enquiry reaches our server; thus, it is also possible that it is collected and used in "third countries" (e.g. the USA). Our company has no influence whatsoever on this process.

 

8.)   Erasure

 

If you make a request for erasure, we will pursue this after a period of 6 months.

We also reserve the right to erase your account after 6 months of inactivity.

 

 

You have the right to be informed by the person responsible about the personal data concerning you, as well as to have it corrected or erased, or to have it restricted, or to object to it, or to have it transferred.

You have the right to lodge a complaint with the respective regulatory body:

LDI NRW
Kavalleriestr. 2-4

40213 Düsseldorf

Tel.: +49 211 38424 0

www.ldi.nrw.de